Policies and Procedures
Check-in time

Between 3:00 pm and 10:00 pm

 

Check-out time

11:00 am

 

Payment policy

When you book a room you will be asked to provide us with valid credit or debit card details. In doing so, you authorise us to charge this card with any sums that become owing to us by you in connection with your stay. No charge will ordinarily be made to your credit or debit card at the time of booking.

We may occasionally require a deposit or payment in full at the time of booking. This may be for special room rates, group reservations, bookings at peak times of the year, or the supply of certain services. Any such amounts are non-refundable unless your booking is cancelled by us. You will be notified in advance if any such advance payment is required.

We accept MasterCard and Visa credit cards and Visa, Visa Delta and Visa Electron debit cards to secure your booking. Apologies, but we don’t accept American Express.

Our room rates are stated in pounds sterling per room per night and include breakfast and VAT if you have made your booking directly with us.

 

Cancellation policy

If you have booked for one or two rooms you may cancel your booking without charge at any time up to 48 hours before your check in date. No shows or cancellations made within 48 hours of arrival will incur charges equivalent to one nights accommodation. Any booking(s) totalling more than 3 nights (either as a single reservation or a group reservation) must pay a non-refundable 25% deposit. All bookings with advance purchase rates or any special packages will be charged in full when the booking is made. No alterations or changes can be accepted. Other bespoke group or family bookings will have special conditions and cancellation charges attached which will be made clear at the time of your confirmation.

 

Table Deposits
We charge a deposit of £10/person for all table bookings. Any changes or amendments to your booking must be made at least 24 hours before the time of your booking or the deposit is forfeited. Provided no such changes have been made your deposit will be deducted from your bill on the day.
If we are forced to close for Covid related reasons all deposits will be refunded.
Damages, special cleaning and missing items

We reserve the right, and you hereby authorise us, to charge your credit or debit card for the costs of repair or replacement of any items in your room (including fixtures and fittings) that become damaged during your stay or are missing following your departure.

 

Child policy

Children (anyone aged under 16) are allowed in the pub until 9pm provided they are accompanied by an adult at all times.

 

Dog policy

Well behaved dogs are most welcome in the bar, the library and outside, but must be accompanied and supervised by an adult at all times. There may be times, however, when we may need to restrict dog access to the bar area or outside if the enjoyment of other guests may be affected. Dogs are also welcome in all bedrooms in the accommodation block. There will be a £10 charge per dog per stay.

 

Accessibility

Please contact us in advance if you have any accessibility requirements and we will do our best to accommodate you.

 

Parking

We have our own car park at the pub, including a facility for you to park and secure your bicycle. Spaces are limited and are allocated on a first-come, first-served basis. If our car park is full we will advise you of alternative places to park. Vehicles and their contents left on our premises are left at the owner’s or customer’s own risk. We do not accept responsibility for loss, theft or damage to or from any vehicle left on our premises.

 

Special events at our pub

At certain times throughout the year we may host weddings, events or private parties, which you may feel could be an intrusion on your stay. Please contact us in advance of your stay for further information of any events that may be booked to take place at our pub during your stay.

 

No smoking

Smoking is not permitted in any room or public area on our premises. This includes outside on the balcony of our B&B annexe.

 

Complaints and feedback

We welcome any comments, positive or negative.

If you are dissatisfied with any part of your stay, please contact the manager. Whilst we will make reasonable efforts to resolve the issue to your satisfaction, we understand that this may not always be possible. If this is the case and you wish to take any matter further, please do so in writing by email to info@thethreehills.co.uk