Policies and Procedures
Between 3:00 pm and 10:00 pm
When you book a room you will be asked to provide us with valid credit or debit card details. In doing so, you authorise us to charge this card with any sums that become owing to us by you in connection with your stay. No charge will ordinarily be made to your credit or debit card at the time of booking.
We may occasionally require a deposit or payment in full at the time of booking. This may be for special room rates, group reservations, bookings at peak times of the year, or the supply of certain services. Any such amounts are non-refundable unless your booking is cancelled by us. You will be notified in advance if any such advance payment is required.
We accept MasterCard and Visa credit cards and Visa, Visa Delta and Visa Electron debit cards to secure your booking. Apologies, but we don’t accept American Express.
Our room rates are stated in pounds sterling per room per night and include breakfast and VAT if you have made your booking directly with us.
If you have booked for one or two rooms you may cancel your booking without charge at any time up to 48 hours before your check in date. No shows or cancellations made within 48 hours of arrival will incur charges equivalent to one nights accommodation. Any booking(s) totalling more than 3 nights (either as a single reservation or a group reservation) must pay a non-refundable 25% deposit. All bookings with advance purchase rates or any special packages will be charged in full when the booking is made. No alterations or changes can be accepted. Other bespoke group or family bookings will have special conditions and cancellation charges attached which will be made clear at the time of your confirmation.
We preauthorise all table bookings with your credit card. Any changes or amendments to your booking of a table of 6 or less must be made at least 24 hours before the time of your booking or the card will be charged £10/person. For all bookings or 7 or more or for those tables with a preorder we require 48 hours notice.
Damages, special cleaning and missing items
We reserve the right, and you hereby authorise us, to charge your credit or debit card for the costs of repair or replacement of any items in your room (including fixtures and fittings) that become damaged during your stay or are missing following your departure.
Children (anyone aged under 16) are allowed in the pub until 9pm provided they are accompanied by an adult at all times.
Well behaved dogs are most welcome in the bar, the library and outside, but must be accompanied and supervised by an adult at all times. There may be times, however, when we may need to restrict dog access to the bar area or outside if the enjoyment of other guests may be affected. Dogs are also welcome in all bedrooms in the accommodation block. There will be a £17.50 charge per dog per stay.
Please contact us in advance if you have any accessibility requirements and we will do our best to accommodate you.
We have our own car park at the pub, including a facility for you to park and secure your bicycle. Spaces are limited and are allocated on a first-come, first-served basis. If our car park is full we will advise you of alternative places to park. Vehicles and their contents left on our premises are left at the owner’s or customer’s own risk. We do not accept responsibility for loss, theft or damage to or from any vehicle left on our premises.
Special events at our pub
At certain times throughout the year we may host weddings, events or private parties, which you may feel could be an intrusion on your stay. Please contact us in advance of your stay for further information of any events that may be booked to take place at our pub during your stay.
Smoking is not permitted in any room or public area on our premises. This includes outside on the balcony of our B&B annexe.
Complaints and feedback
We welcome any comments, positive or negative.
If you are dissatisfied with any part of your stay, please contact the manager. Whilst we will make reasonable efforts to resolve the issue to your satisfaction, we understand that this may not always be possible. If this is the case and you wish to take any matter further, please do so in writing by email to firstname.lastname@example.org